Ca,nt renew contract ( going round in circles )

wufer · ‎19-01-2016

Got an email from plusnet.

It said as I have been with plusnet a few years they have a special offer for me.

" I can have Unlimited Broadband and phone for £21.99'

So I c!ick...sign up now....

Get to a page with all the details and to "Start your order" I c Iick that

Get to a page " Sign into members centre" I click

Get to a page that said " renew your contract " I click that

And it takes me back to the" start your order " page

And so it goes on, round and round from page to page in a circle.

Not getting to a page to renew contract.

If YOU think it's baffling so do I

Any help Admin?

Townman · ‎22-08-2007

Personally I would not renew on line. I would instead contact COTS and see what deals you can wangle. Sometimes better deals are to be had by chatting nicely to the person on the other end of the phone.

Customer options

0800 013 2632 (from within the UK)
+44 330 123 9197 (from abroad)
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

Hours might be a bit different due to COVID19

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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wufer · ‎19-01-2016

Thank you Townman.

I may have to end up doing that as it seems i wont get help on here.

Just as update.

My cousin, who i introduced to plusnet got the same email.

She tried to get the same deal.

And like me, she went round from page to page and found no way to get the deal.

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

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