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CS call and offer of cancellation

launton
Grafter
Posts: 80
Registered: ‎07-08-2014

CS call and offer of cancellation

Hello everyone.
This evening I got a call from CS who asked me about my contract, offered plusnetTV etc (I have freesat so no need) when I mentioned that we may be moving ISPs after the email arrives (options to consider) he offered to cancel us there and then.  I thought I couldn't go through any processes unless I informed PN that I was going to move after the email arrives (I've nt had one)  the CS Rep said it wasn't necessary to get the email.  Is this true?
2 REPLIES
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: CS call and offer of cancellation

Personally I wouldn't touch ANY phone calls offering a "better deal", but yes you can cancel at any time you don't have to wait for the email, as you know it is coming.
launton
Grafter
Posts: 80
Registered: ‎07-08-2014

Re: CS call and offer of cancellation

Oh I see,
Do need to call them to inform them I'm moving to open the 30 day window?  I'm really sorry to ask this I don't want any penalties and I'm reading conflicting information on the forums from different staff