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CS call and offer of cancellation
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CS call and offer of cancellation
17-07-2015 6:57 PM
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Hello everyone.
This evening I got a call from CS who asked me about my contract, offered plusnetTV etc (I have freesat so no need) when I mentioned that we may be moving ISPs after the email arrives (options to consider) he offered to cancel us there and then. I thought I couldn't go through any processes unless I informed PN that I was going to move after the email arrives (I've nt had one) the CS Rep said it wasn't necessary to get the email. Is this true?
This evening I got a call from CS who asked me about my contract, offered plusnetTV etc (I have freesat so no need) when I mentioned that we may be moving ISPs after the email arrives (options to consider) he offered to cancel us there and then. I thought I couldn't go through any processes unless I informed PN that I was going to move after the email arrives (I've nt had one) the CS Rep said it wasn't necessary to get the email. Is this true?
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Re: CS call and offer of cancellation
17-07-2015 7:07 PM
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Personally I wouldn't touch ANY phone calls offering a "better deal", but yes you can cancel at any time you don't have to wait for the email, as you know it is coming.
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Re: CS call and offer of cancellation
17-07-2015 7:30 PM
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Oh I see,
Do need to call them to inform them I'm moving to open the 30 day window? I'm really sorry to ask this I don't want any penalties and I'm reading conflicting information on the forums from different staff
Do need to call them to inform them I'm moving to open the 30 day window? I'm really sorry to ask this I don't want any penalties and I'm reading conflicting information on the forums from different staff
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