CPI price increase. Doesn't add up?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: CPI price increase. Doesn't add up?
CPI price increase. Doesn't add up?
30-05-2021 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
0.7 + 3.9 right?
bill made up of 3 items.
line rental, correct.
fibre, correct.
call package, i make it 21p too much, not much i know but per month. even without taking in to account my discounted rate its still more than 4.6%.
this is all reference the email explaining price increases.
Re: CPI price increase. Doesn't add up?
31-05-2021 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @monkeyexpressPF, thanks for getting in touch and I'm sorry to hear the email you received regarding the price increase doesn't seem right. I've looked into this for you and have updated a ticket on your account regarding the price increase and how this should impact your monthly charges which can be seen here.
I hope this helps and by all means should you see anything out of place on your next invoice once the price increase takes effect then feel free to give us a further nudge on here and we'll be happy to help.
Re: CPI price increase. Doesn't add up?
31-05-2021 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
you've left me more confused.
you're reply says price rise is 4.9% but original email was correct at 0.7% + 3.9% = 4.6% but this didn't reflect in the price rises.
i didn't want to post figures here but i don't want to "wait till my next bill to see if anything is out of place".
my total bill per month is £40.25 so my new bill should be £42.10 but am going to be charged (as per the original email) £42.31.
my bill is 3 components, its the call package component that is incorrect and making the 21p difference.
i suspect its how my package discounts have been counted but:
"If you have a discount on your package price, the increase is applied to this discounted amount."
so very simply my bill should be £40.25 now + 4.6% = £42.10
Re: CPI price increase. Doesn't add up?
31-05-2021 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for your response @monkeyexpressPF
Please refrain from posting contractual information in the public domain as this is specific to your account. I've sent you a follow up email which outlines the price increases, specifically to your call plan if you'd like to have a look. Let me know if you need any further assistance.
Re: CPI price increase. Doesn't add up?
31-05-2021 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suggest that if an individual wishes to share information which illustrates their concern, then that is their choice.
I can though imagine that Plusnet might have some concern over such an action disclosing the variable price structure of its services. There is a simple answer to such concerns - just offer a clear transparent price for the services. Much like a loaf of bread on a super market shelf where everyone pays the same price for the same product.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: CPI price increase. Doesn't add up?