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Bt direct debit ?

cozmoss
Dabbler
Posts: 12
Registered: 29-10-2010

Bt direct debit ?

I check my online banking daily and was vert surprised to see two
direct debits to BT.
I have no business with bt and wondered if this is something to
do with plusnet who, already have a direct debit and have been
paid.?
Natrurally, I cancled the bt dd's
3 REPLIES
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: Bt direct debit ?

Rather puzzling as Plusnet DDs show as PLUSNET PLC.
When I moved phone line from BT to Plusnet BT cancelled DD after taking final payment.
MrT
Grafter
Posts: 379
Registered: 30-06-2010

Re: Bt direct debit ?

If you have no business with BT then the payments have been taken in error.  Shocked
You can claim immediate repayment from your Bank under the Direct Debit Guarantee.  Smiley
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 12,826
Thanks: 109
Fixes: 36
Registered: 27-04-2007

Re: Bt direct debit ?

cozmoss,
Yes, as mentioned even though Plusnet is part of the  BT Retail business family our direct debits do show as PLUSNET PLC. My advice would be to contact BT directly.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team