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Broken account renewal link... again

SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Broken account renewal link... again

You would have thought this would be fixed - it happens every year.

 

up1.png

 

When you click on the link I getup2.png

 

if reload the page it gives me the offer to take a 12, 24 or 36 month contract so I can do that and then it tells me this

 

up3.png

I don't need one because im on a VR600 but I had a hub 1 before that and it was fine .

 

I'm giving up here because, once again, it suggests that the PN upgrade process for my account is borked.

 

And does this mean that Unless I add the phone and the international calling package I'll lose them?

up4.png

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 23,262
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Broken account renewal link... again

Renewing via COTS invariably delivers better deals.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 or 0800 079 1133(from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Broken account renewal link... again

It's all sorted now thanks - but the original question still remains : Why is the process broken? Why are PN sending emails that when you open the links tell you that the offer is no longer available?