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'Broken' account, fake call?

RyanL987
Hooked
Posts: 9
Thanks: 2
Registered: ‎07-04-2020

'Broken' account, fake call?

Just been called by someone claiming to be from plusnet and my account is broken so need to setup a new one.

 

Don't know if this was genuine so put the phone down.

She was quite rude that I didn't trust her. 

7 REPLIES 7
jab1
Seasoned Hero
Posts: 7,341
Thanks: 2,493
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Registered: ‎24-02-2012

Re: 'Broken' account, fake call?

@RyanL987 Are you having any problems? Did the number come up as 'Withheld'? Are there any Questions/Tickets on your account?

Without saying for definite that this was a spam call, it does sound a little suspicious.

John
RyanL987
Hooked
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Registered: ‎07-04-2020

Re: 'Broken' account, fake call?

Wow plusnet have dropped the ball with my house move. Four months after moving and setting up a new account they are telling me they have messed up and i need to do it all again

RyanL987
Hooked
Posts: 9
Thanks: 2
Registered: ‎07-04-2020

Re: 'Broken' account, fake call?

'Componets' are broken apparently so i need a whole new account loosing all my history with them

jab1
Seasoned Hero
Posts: 7,341
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Registered: ‎24-02-2012

Re: 'Broken' account, fake call?

OK, so I gather the call was genuine?

John
RyanL987
Hooked
Posts: 9
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Registered: ‎07-04-2020

Re: 'Broken' account, fake call?

Yes. and she was very rude

jab1
Seasoned Hero
Posts: 7,341
Thanks: 2,493
Fixes: 74
Registered: ‎24-02-2012

Re: 'Broken' account, fake call?

Very strange for PN staff - I've always found them polite and friendly, but I suppose everyone can have an 'off' day - I know I did when I was working, although I tried not to show it when talking to customers.

John
LordFoul
Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: 'Broken' account, fake call?

Sorry to hear that @RyanL987,

 

It sounds like you received a procedural call so apologies if you had reservations about the agent who called you. I can see we have since spoken to you so hopefully the issue is resolved however please don't hesitate to come back to us if you need any further assistance.

 

Thanks - LF

 

 

 

 

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  Tahir M
 Plusnet Help Team