'Broken' account, fake call?
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'Broken' account, fake call?
08-06-2020 3:11 PM
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Just been called by someone claiming to be from plusnet and my account is broken so need to setup a new one.
Don't know if this was genuine so put the phone down.
She was quite rude that I didn't trust her.
Re: 'Broken' account, fake call?
08-06-2020 3:23 PM
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@RyanL987 Are you having any problems? Did the number come up as 'Withheld'? Are there any Questions/Tickets on your account?
Without saying for definite that this was a spam call, it does sound a little suspicious.
Re: 'Broken' account, fake call?
08-06-2020 3:26 PM
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Wow plusnet have dropped the ball with my house move. Four months after moving and setting up a new account they are telling me they have messed up and i need to do it all again
Re: 'Broken' account, fake call?
08-06-2020 3:29 PM
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'Componets' are broken apparently so i need a whole new account loosing all my history with them
Re: 'Broken' account, fake call?
08-06-2020 3:30 PM
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OK, so I gather the call was genuine?
Re: 'Broken' account, fake call?
08-06-2020 3:32 PM
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Yes. and she was very rude
Re: 'Broken' account, fake call?
08-06-2020 3:36 PM
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Very strange for PN staff - I've always found them polite and friendly, but I suppose everyone can have an 'off' day - I know I did when I was working, although I tried not to show it when talking to customers.
Re: 'Broken' account, fake call?
09-06-2020 11:41 AM
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Sorry to hear that @RyanL987,
It sounds like you received a procedural call so apologies if you had reservations about the agent who called you. I can see we have since spoken to you so hopefully the issue is resolved however please don't hesitate to come back to us if you need any further assistance.
Thanks - LF
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