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Broken account and internet

Newbie
Posts: 3
Thanks: 1
Registered: ‎22-12-2020

Broken account and internet

I recently moved house. Everything was working fine and my old phone number moved to the new address....

 

For a week now after raising a ticket my internet is dead (phone line is working on the correct phone number) 

 

When trying to connect to the internet I am getting an PPPOE authentication error.

 

I have been onto my account and see that for some reason without my authorization plusnet has removed my line rental and inclusive weekend and evening calls.

 

We did raise a ticket last week but it has not been updated since.....

2 REPLIES 2
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-12-2020

Re: Broken account and internet

No one able to help?
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-12-2020

Re: Broken account and internet

FYI was contacted on Saturday by phone about this.

 

Been told nothing wrong with the line and they will send out a new router....

 

In the mean time tested a known working router (unplugged from another property also plusnet)

Exactly the same issue so I know this new router won't fix the problem.