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Broadband usage showing zero

Ammy
Grafter
Posts: 42
Registered: 13-12-2010

Broadband usage showing zero

Why is there no broadband usage against  my account for the last six days.  I do not want it estimated as circumstances have changed this month, Ammy
27 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Broadband usage showing zero

Ammy, the account your community username links to seems to be a non-broadand account, hence no usage is recorded against that. I'm hazarding a guess that you're checking the same one, could you perhaps drop me a PM with the telephone number your broadband service is listed against please?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jlo55555
Newbie
Posts: 4
Registered: 27-09-2010

Re: Broadband usage showing zero

Hi - it's the same with me. I have been with you for over a year and suddenly there is no recorded broadband useage against my account. It is the same account and phone number it has always been. Can you have a look please?
Ammy
Grafter
Posts: 42
Registered: 13-12-2010

Re: Broadband usage showing zero

Usage was logged from 21st  December to 8th January then suddenly stopped despite no change in my  plan Ammy
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Broadband usage showing zero

Just to clarify Ammy do you have a broadband connection? if so could you PM me the telephone number of the line that service is connected to please?
@jlo55555,
It would seem you're issue relates to a problem we're already aware of. Could you please also drop me a PM with the IP address you are currently connected with? BTW if you're unsure how to do that this site is the easiest way to find out: http://www.whatismyip.com/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Ammy
Grafter
Posts: 42
Registered: 13-12-2010

Re: Broadband usage showing zero

jim:green Tel no removed but put where Adam can see it in reported post mod:end
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: Broadband usage showing zero

I just checked my broadband usage in my account as i went over last month and dont want a repeat and today and yesterday is showing as zero, despite being online all day and the few days before that are showing low amounts, im a bit worried about now using to much and getting a shock when it all appears?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Broadband usage showing zero

I have just merged another post in and changed the title as this is beginning to sound like a wider problem
keeps54
Grafter
Posts: 44
Registered: 14-01-2011

Re: Broadband usage showing zero

Another one here. My usage showing zero since Thursday 12th.
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Broadband usage showing zero

@keeps54 and anyone else who may be experiencing the same issue.
Can you PM me with the IP address you are currently connected to please?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
keeps54
Grafter
Posts: 44
Registered: 14-01-2011

Re: Broadband usage showing zero

Done
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: Broadband usage showing zero

Quote from: _Adam_Walker_
@keeps54 and anyone else who may be experiencing the same issue.
Can you PM me with the IP address you are currently connected to please?

how do i find that out??  Embarrassed
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Broadband usage showing zero

Please check what I mentioned in reply #4 to obtain your IP
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: Broadband usage showing zero

ok thanks, done it
Ammy
Grafter
Posts: 42
Registered: 13-12-2010

Re: Broadband usage showing zero

I.P. 84.93.180.24  I wonder how many Companies there are who have to be reminded that they  are loosing income ! ! !