Broadband usage not showing
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Broadband usage not showing
25-11-2015 3:43 PM
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When i click on show my usage all i see is this
Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 4 hours for your usage to show up - please try again later.
If you have any questions about your usage, please see our View My Broadband Usage FAQ or contact our Support Team.
I switched to Fibre back in March so anyone know why my stats aren't showing ?
Thanks
Re: Broadband usage not showing
26-11-2015 1:52 PM
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I've found the issue for you and sent you an email via your account explaining this and how to fix it. Hope this helps
Re: Broadband usage not showing
07-12-2016 9:11 PM
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Hi Plusnet,
I am also getting this issue too with the same message:
Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 4 hours for your usage to show up - please try again later.
If you have any questions about your usage, please see our View My Broadband Usage FAQ or contact our Support Team.
Can you please publish the fix ?
Thanks.
Re: Broadband usage not showing
08-12-2016 5:29 PM - edited 08-12-2016 5:30 PM
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And while you are at it, do something about my meter https://community.plus.net/t5/My-Account-Billing/Defective-usage-meter/m-p/1364264#M23214 which hasn't worked since July and has been showing the message mentioned in the posts above for nearly TWO MONTHS (which is a bit longer than four hours).
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