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Broadband usage not reset?

ckyad
Newbie
Posts: 2
Registered: ‎03-08-2010

Broadband usage not reset?

Hi there.. My broadband usage usually resets every month on the 3rd, but this month it saying its the 27th. I'v now hit my 60gb limit even tho i brought it to the attention of a plusnet staff with a ticket yesterday yesterday & he said :-
Thank you for your response.
Escalating to correct pool for your usage to be reset
***INTERNAL***
Please reset customers usage as due to reset on 03/08/2010
Kind regards,
[mremoved]
I was under the limit at this time, and only just hit it this morning when checking to see if the usage had been changed, but it'd hadn't.
Would be much appreciated for an update on what's going on as I've heard nothing back since.
dick:CSA
2 REPLIES
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Broadband usage not reset?

Welcome to the forums Smiley It looks like we have extended your broadband billing month to align with your home phone. We'll reset your usage shortly.
ckyad
Newbie
Posts: 2
Registered: ‎03-08-2010

Re: Broadband usage not reset?

Thank you  Smiley Oh I see, I guess that will be down to the changes to make the billing process more efficient I've been hearing about. That would awesome, thank you. Much appreciated Ben!