Broadband restrictions again.:(
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- Broadband restrictions again.:(
17-01-2020 7:36 PM
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@Gandalf Hi hoping you can help me again please. Bill was due yesterday and already restrictions have been put on my account...I cant get to my bank or my plusnet account amongst other sites. I was told I would have 14days before this happened...seems to be automatic lately. Can you lift them for me again please. x
Fixed! Go to the fix.
Re: Broadband restrictions again.:(
18-01-2020 11:09 AM
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Anyone available to sort this please?
Re: Broadband restrictions again.:(
18-01-2020 4:10 PM
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@MatthewWheeler I see you are online..any chance you can help with this pleas?
Re: Broadband restrictions again.:(
20-01-2020 12:22 PM
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I am bumping this up in the hope I can get it sorted... as can't even get to the payment page via the link in the email you sent me.:(
20-01-2020 5:26 PM
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Hi @Cazlizzy, apologies for the delayed response. We work posts in order of latest post date so repeatedly messaging us can push you to the back of the queue which is why we've not been able to see your post on our system.
I have now removed the restrictions for you.
Thank you for your patience.
Re: Broadband restrictions again.:(
20-01-2020 7:01 PM
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@Beyhive aww thank you hun....and good to know about the messages.....I thought it was odd..you guys are usually so quick on here..thats why I ask here..
Re: Broadband restrictions again.:(
21-01-2020 9:36 AM
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You're more than welcome @Cazlizzy, let us know if it does restrict you again and we will be more than happy to sort it out for you.
Have a lovely day!
Re: Broadband restrictions again.:(
20-03-2020 1:43 PM
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hi cazizzy i have the same problem i don't know why they do this its like if miss the payment they give you a 24 hour window to see the payment page if you you still cant pay then you then have ring them or go on to the plusnet community and hope the plusnet help team will pick this up it dos say they give you 14 days i hope i can get the restriction lifted i did tell them well in advance that i would be late paying by webmail instead of 18th i would pay one off on the 20th but again you have to instead rise a ticket but how do you do this when you cant get on the website at all you would think they would every body to go to there account page but no not plusnet as for the payment page they should let every body so they can pay what they owe they rely on the plusnet help team to fix the problem which they do a great job i am sure one of the plusnet help team will help us both thank from boo1
Re: Broadband restrictions again.:(
20-03-2020 2:15 PM
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Hi @boo1,
I'm sorry to hear that you're experiencing this issue. I've lifted the restrictions now so you should be able to browse the internet. Please make sure you make the outstanding payment as soon as possible to avoid any further restrictions being put in place.
Re: Broadband restrictions again.:(
21-03-2020 5:32 AM
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hi mighty aj thank you for lifting the restriction i just been on my account there is not a ling to the one of payment page so could please rise a ticket for me so i can pay my bill again thank you from boo 1
Re: Broadband restrictions again.:(
21-03-2020 10:40 AM
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Hi boo1, I've just picked that up for you, here's a link to the ticket https://www.plus.net/wizard/?p=view_question&id=200206356
Can you let me know on here when you've responded please?
Re: Broadband restrictions again.:(
21-03-2020 1:01 PM
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hi adam i just sent my debit card details thanks adam
Re: Broadband restrictions again.:(
21-03-2020 1:38 PM
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Re: Broadband restrictions again.:(
21-03-2020 1:52 PM
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hi adam thanks a lot for all you have done from boo1
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- Broadband restrictions again.:(