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Broadband overcharge ??

jerryjones
Dabbler
Posts: 15
Registered: 02-07-2012

Broadband overcharge ??

Hi , I recently renewed my broadband contract and was offered a better deal than i was on before . But i've noticed that i'm still being billed at the old amount of £9.99 .
Many thanks Jerry
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Broadband overcharge ??

Have you checked your detailed invoices as it may show up separately as a discount
jerryjones
Dabbler
Posts: 15
Registered: 02-07-2012

Re: Broadband overcharge ??

Hi , yes checked bill and def shows old amount
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Broadband overcharge ??

The easiest way would be to raise a ticket otherwise wait until Monday when it should be picked up here
jerryjones
Dabbler
Posts: 15
Registered: 02-07-2012

Re: Broadband overcharge ??

ok i'll prob raise a ticket .....Thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Broadband overcharge ??

Hi, I can see you've called through and this has now been sorted for you, sorry for the delay.