Broadband limitations
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Broadband limitations
18-05-2021 9:56 PM
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Re: Broadband limitations
18-05-2021 10:13 PM
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Thread moved from ADSL Broadband to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Broadband limitations
19-05-2021 10:56 AM
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Hi @Keriselby97,
I'm sorry to hear that there was some miscommunication regarding the service being reenabled. I've taken a look at your account and I can see that this has since been picked up and everything is back up and running. Should you have any further issues, please drop us another message on this thread and we'll be happy to investigate further.
Re: Broadband limitations
19-05-2021 11:26 AM
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Re: Broadband limitations
19-05-2021 1:06 PM
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Thanks for getting back to us and I'm sorry to hear you're experiencing this issue. Are you using the router we sent you and if so, are you connecting your devices to it over Wi-Fi or Ethernet cable?
Re: Broadband limitations
19-05-2021 1:53 PM
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Re: Broadband limitations
19-05-2021 1:59 PM
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Sorry to butt in, but @Keriselby97 - a suggestion: do a soft reset of your iPhones - totally power down for a couple of minutes, then restart. I have found this cures myriad problems on Apple devices, but I can't guarantee it will sort yours, it is merely a suggestion.
Re: Broadband limitations
19-05-2021 3:00 PM
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Thanks for confirming this @Keriselby97,
I would recommend splitting the wireless networks that your router is operating on and there's a guide on how to do this here. I would also recommend running through this guide to see how you can get the most out of your wireless connections.
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