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Broadband is restricted even though I've paid

shoshi
Newbie
Posts: 2
Registered: ‎28-05-2021

Broadband is restricted even though I've paid

Hi

My wifi has been restricted for ages now even though I've paid. This is really annoying as some sites are being blocked and I've been using mobile data. It just says restrictions will be lifted soon but it's been over a week. Can someone help lift the restrictions please?

 

Thanks

1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 549
Fixes: 95
Registered: ‎27-11-2020

Re: Broadband is restricted even though I've paid

 I have raised it for our team to unrestrict it for you. It can take up to 2 hours.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team