Broadband discount not being applied

[#1]

Hey @SimonCruddace,

Thanks for getting back in touch with us.

After checking over the account I have updated your ongoing complaint ticket with further information. You can view the ticket here.

Thank you.

[#2]

Thanks Mads, that's clear and sorted. Thanks again.

[#3]

Thanks Mads and Simon.

I am still not sure why the discount has not been applied from 22.1.19 (contract start date) until 17.2.19 as the contract end date on my account is 21.7.2020 not 16.8.2020. However, accept what is being said to move on and fingers crossed that next months bill is correct.