Broadband deal Cash Back gift email not received!
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Broadband deal Cash Back gift email not received!
01-04-2020 1:54 PM
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Hello PlusNet
I have not received the gift / cashback email for signing up to the recent broadband deal. I signed up direct over the telephone. The sales rep stated i would receive the email withing 10 days but nothing. I have checked my spam folder also.
My broadband service was ordered 5/2 and went live 19/2.
Can you please send it again or let me know how i go about getting it? Let me know if you need anymore information.
Cheers
Re: Broadband deal Cash Back gift email not received!
04-04-2020 1:44 PM
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Hi @thoth360
Thank you for your query, sorry for the delay in responding.
I can see that an email was sent to you on 26.02.2020 containing a form which has to be completed to claim your reward. As the link was still valid, I have now claimed the reward on your behalf. You should receive the cashback within the next 30 days.
I am sorry for any inconvenience that has been caused. Please do let us know if you have any further questions.
Re: Broadband deal Cash Back gift email not received!
05-04-2020 5:08 PM
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Hi,
Sorry to jump on this thread, but having posted several times over the last few weeks, I an yet to get a response on the same issue.
I joined in late February, and have still not received any e-mail - I have checked my junk/trash folders, and there is nothing there.
Was hoping that Katie may be able to help me out with this as well.
Many thanks.
Re: Broadband deal Cash Back gift email not received!
06-04-2020 1:35 PM
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Many thanks Katie! Much appreciated.
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- Broadband deal Cash Back gift email not received!