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Broadband contract

Howy11
Newbie
Posts: 4
Registered: ‎20-04-2020

Broadband contract

Hi , I’ve been pushed this way as no ones available at plusnet ! I want to find we’re on my account it tells me if my contract has come to an end .

regards

mark

7 REPLIES 7
jab1
Aspiring Legend
Posts: 12,141
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: Broadband contract

Log into your account, and the top of the initial page should tell you - mine finishes 08.08.2021 as shown.

PNC.PNG

John
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: Broadband contract


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Howy11
Newbie
Posts: 4
Registered: ‎20-04-2020

Re: Broadband contract

Thanks John , when I looked all it says is unlimited (contracted) with no dates , so still bemused .

cheers mark .

jab1
Aspiring Legend
Posts: 12,141
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: Broadband contract

Mark, the only other ideas I have are: (1) Did you save your email notification of the contract? or (2) You will have to ring Plusnet and ask them - but be prepared for a wait on the phone.

John
MisterW
Superuser
Superuser
Posts: 11,395
Thanks: 3,564
Fixes: 272
Registered: ‎30-07-2007

Re: Broadband contract

when I looked all it says is unlimited (contracted) with no dates , so still bemused

I'm fairly sure that's what it says when you're out of contract but ideally we need that confirming by a PN staffer

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Howy11
Newbie
Posts: 4
Registered: ‎20-04-2020

Re: Broadband contract

Hi john , look as if I’ve somehow lost email confirmation so will have to get in touch with them when possible , it’s amazing anyone who wants something off me seems to get in touch but the other way round is impossible , makes you wonder , cheers 

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Broadband contract

@Howy11 I have replied to your query on your account here.

 Noor
 Plusnet Help Team