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Broadband contract renewal discrepancy

glandorescilly
Dabbler
Posts: 11
Thanks: 2
Fixes: 1
Registered: ‎16-03-2015

Broadband contract renewal discrepancy

I've just renewed our broadband contract but there is a big discrepancy between the amounts I have on the 'Upgrade Complete' screen in my account and the email I just received confirming the broadband contract renewal.

THE EMAIL SAYS:

"Your special offer price
From 05/05/2020, your monthly subscription will be £35.99 for 18 months.

Following this your monthly subscription will be £43.98.

Please note: This does not include the cost of any Add-Ons, call costs or call features.

 

BUT the 'Upgrade Complete' screen in my account says:

"New package price: £16.00 per month (£23.99 per month after 18 months).

I have already renewed our Line Rental today at a cost of nearly £200.

My current (about to expire) broadband contract is £15.99 for Unlimited Fibre and £8.00 for anytime calls plus any extras. This is a HUGE difference to £35.99!!

I'm very confused, please help.

5 REPLIES 5
Baldrick1
Seasoned Hero
Posts: 6,173
Thanks: 2,721
Fixes: 182
Registered: ‎30-06-2016

Re: Broadband contract renewal discrepancy

@glandorescilly 

I think that you will find is the incusion or otherwise of the line rental at £19.99.

Strat
Moderator
Moderator
Posts: 30,330
Thanks: 3,307
Fixes: 505
Registered: ‎14-04-2007

Re: Broadband contract renewal discrepancy

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing..

 

 

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

glandorescilly
Dabbler
Posts: 11
Thanks: 2
Fixes: 1
Registered: ‎16-03-2015

Re: Broadband contract renewal discrepancy

I did point out that I had renewed our Line Rental today at a cost of nearly £200. Are you saying that Plusnet are going to charge me twice?

glandorescilly
Dabbler
Posts: 11
Thanks: 2
Fixes: 1
Registered: ‎16-03-2015

Re: Broadband contract renewal discrepancy

Can anyone help me please? I need to know what Plusnet will or will not be charging me!

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Broadband contract renewal discrepancy

Hi @glandorescilly

 

I can see that your query was answered here

If you have any other questions, please get back in touch on this ticket or here so we will be able to assist.