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Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

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WalnutTree
Hooked
Posts: 9
Thanks: 1
Registered: ‎08-07-2015

Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

Hi

I ended a broadband contract recently. My 18 month broadband contract ended July 2023 (Feb 2022 to end of July 2023
However, the July 2023 bill is wrong:

July £38.23
June £23.69
May £23.69
April £23.69

The July bill would be £23.69. The July bill require a refund of £14.54 .

I spoke (by phone) to staff in July and they confirmed the July bill is wrong. I have still not heard about the incorrect July bill. Would someone check the July bill for a refund?

Many thanks 🙂

7 REPLIES 7
corringham
Seasoned Champion
Posts: 1,288
Thanks: 674
Fixes: 17
Registered: ‎25-09-2015

Re: Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

Did you just reach the end of the contract period, or did you close the account?

You pay for broadband in advance - so the July bill relates to the period after your contract ended, and is charged at the out-of-contract price.

If you did close the account then you should get a refund eventually. If not then your connection will continue to be charged at the out-of-contract price until you do close it or opt for a new contract period at a discounted price.

WalnutTree
Hooked
Posts: 9
Thanks: 1
Registered: ‎08-07-2015

Re: Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

The end of contact 18 month end on 31 July 2023. Plusnet sent a email on 12 July:

"The cancellation will take place on 31st June 2023."

"There are no cancellation charges"

corringham
Seasoned Champion
Posts: 1,288
Thanks: 674
Fixes: 17
Registered: ‎25-09-2015

Re: Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

OK, so you have cancelled the broadband. Plusnet's billing system will take a while to catch up and you should get a refund in due course - using the existing Direct Debit. If you cancel the DD they will issue a cheque but it can take a couple of months longer (from experience).

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
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Registered: ‎02-05-2023

Re: Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

Fix

Hi @WalnutTree I'm sorry that this will is showing incorrect. I've added a ticket to your account to explain what I've done. You can view this here https://www.plus.net/wizard/?p=view_question&id=236688090

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
WalnutTree
Hooked
Posts: 9
Thanks: 1
Registered: ‎08-07-2015

Re: Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

Thanks @ClaudiaG23 for resolving the July 2023 bill. Many thanks 🙂

Mr_Paul
Seasoned Pro
Posts: 632
Thanks: 220
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Registered: ‎07-06-2022

Re: Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

"The cancellation will take place on 31st June 2023."

 

Are Plusnet inventing new days of the month now?  😀

 

 

WalnutTree
Hooked
Posts: 9
Thanks: 1
Registered: ‎08-07-2015

Re: Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

My mistake, I didn't copy a email and wrongly written. Here is the Plus.net email from 12 July 2023 below:

 

The cancellation will take place on 31st July 2023.
 

Cancellation charges

 
There are no cancellation charges.