Broadband contract end date?

[#1]

Hi

Does anyone know where i can find the end date for my broadband please ?

In the member centre it just shows my bills.

I'd like to start getting quotes from other providers and need to let them know.

Thanks

J

[#2]

Hi CBR600,

I have placed the information you have requested on ticket reference https://www.plus.net/wizard/?p=view_question&id=128882147. Please log into your online account to view this information.

[#3]

Thanks BenB

I'm confused though as it says i'm on a 24 month contract.

I don't remember agreeing to a 24 months. 

Is there a any documentation showing this.

Also i noticed its showing a temporary fault as shown below.

Would this account for my recent drop in speed ?

THIS IS YOUR CURRENT BROADBAND PACKAGE

Unlimited Fibre

£22.49^◊
per month

• Unlimited Usage Allowance
• 11Mb - 18Mb download speed (estimated)
• n/a - 1Mb * upload speed (estimated)
• *A temporary fault has stopped us checking your line speed. This doesn't affect your order. If you're happy to continue without a line speed estimate, please click continue below. Alternatively, call our support team.
• You've 8 months left of your 24 contract
• Great if you regularly upload or stream HD TV and movies, or you're an online gamer

Plusnet fibre explained

Thanks

J

[#4]

Yeah sure, what has happened is that you signed up for a new 24 months contract on the 14/03/15, this can be found with service notice SN223718499 and email reference E1026.

After this you signed up to a new deal on the 25/07/15 on a new 18 month contract but because of the same time lines its some how saying your still on the 24 month contract. This can be found through ticket reference https://www.plus.net/wizard/?p=view_question&id=108056619

I believe that might have just been an issue with our line checker but have you noticed a drop in speed?

[#5]

Thanks Ben

Yes my speed has dropped by 10% which when you are on a slow connection to start with makes a difference.

I doubt anything can be done but i wanted to be sure there wasn't a line fault i wasn't aware of.

Cheers

[#6]

OK, can you just run through these checks for me please and let me know how you get on http://www.plus.net/help/broadband/connection-troubleshooting/

[#7]

Hi Ben

Ran through the troubleshooting but nothing wrong there.

I have a new mk 3 face plate with the separate sockets.

As you can see from my stats the attenuation is awful and interleaving isn't helping.

I was matching the attainable rate for months then it started dropping bit by bit.

But as i'm in the "acceptable" region i just have to accept it.

Downstream	Upstream
Line Coding (Trellis)	On	On
SNR Margin (dB)	6.9	6.9
Attenuation (dB)	30.3	0.0
Output Power (dBm)	11.2	10.5
Attainable Rate (Kbps)	21455	1233
Rate (Kbps)	17334	1233

B (# of bytes in Mux Data Frame)	51	31
M (# of Mux Data Frames in an RS codeword)	1	1
T (# of Mux Data Frames in an OH sub-frame)	60	57
R (# of redundancy bytes in the RS codeword)	12	0
S (# of data symbols over which the RS code word spans)	0.0954	0.8127
L (# of bits transmitted in each data symbol)	5368	315
D (interleaver depth)	339	1
I (interleaver block size in bytes)	64	32
N (RS codeword size)	64	32
Delay (msec)	8	0
INP (DMT symbol)	3.00	0.00
OH Frames	330717361	163401977
OH Frame Errors	33473	2152
RS Words	2062713931	1494195
RS Correctable Errors	76595673	0
RS Uncorrectable Errors	3773948	0
HEC Errors	954694	0
OCD Errors	3262	0
LCD Errors	3262	0
Total Cells	3203904937	0
Data Cells	717118751	0
Bit Errors	0	0
Total ES	5122	1902
Total SES	132	0
Total UAS	286	30

[#8]

OK so I have run some more tests for you and as I thought you are on a long line from your cabinet which is roughly around 1.8km away so it is a quite a surprise for that your getting the connection you are. Obviously with longer lines the more users there are on your connection the speed will drop and that is also why you attenuation is not great either.

[#9]

Thanks for looking Ben

I don't suppose you know if BTOR will be adding additional cabinets do you ? 

[#10]

If your neighbours are interested, forming a Community Fibre Partnership with Openreach could be an option ti improve speeds.

[#11]

Unfortunately I don't have the information for that but it would be highly unlikely