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Broadband cessation charge - working line takeover

rustyd0g
Newbie
Posts: 2
Registered: ‎13-07-2016

Broadband cessation charge - working line takeover

Hi,

Our broadband contract with plusnet is coming to an end shortly and we'd like to move to BT.

The Plusnet account is in my partners name. I would like to open the new BT account in my name. If I request that BT do a working line takeover when ordering the new BT package will my partner be liable for a cessation charge on the Plusnet account when it is canceled?

Thanks,

Ryan

 

 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Broadband cessation charge - working line takeover

That shouldn't be charged for.

If you let us know when you start the process we can check for sure.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rustyd0g
Newbie
Posts: 2
Registered: ‎13-07-2016

Re: Broadband cessation charge - working line takeover

Thanks for your help Matthew Smiley