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Broadband bill suddenly has an increase on it????

FIXED
Cazlizzy
Rising Star
Posts: 80
Thanks: 18
Fixes: 3
Registered: ‎15-08-2018

Broadband bill suddenly has an increase on it????

My broadband payment is £27.44 this has been consistent until the bill i was due to pay today...which has risen to 33.34. ????

I didn't owe anything on it and had no notice of an increase...can someone sort this Please?

 

7 REPLIES 7
jab1
Legend
Posts: 17,111
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Broadband bill suddenly has an increase on it????

Have you checked the breakdown of charges on page 2? When does your contract finish?

John
MisterW
Superuser
Superuser
Posts: 14,773
Thanks: 5,539
Fixes: 395
Registered: ‎30-07-2007

Re: Broadband bill suddenly has an increase on it????

As @jab1 says , check the breakdown

Three ( there may be more! ) possibilities spring to mind

1) Minimum contract period and discount has come to an end

2) You're on a PAYG phone plan and have made chargeable calls

3) The PN billing system has messed up ( Not unknown🙄 )

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Broadband bill suddenly has an increase on it????

Fix

Hi @Cazlizzy 

That should be sorted now, apologies for the inconvenience! 

I've dropped you an email from your account with more information.

I hope this helps. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MisterW
Superuser
Superuser
Posts: 14,773
Thanks: 5,539
Fixes: 395
Registered: ‎30-07-2007

Re: Broadband bill suddenly has an increase on it????

Whoosh!

The billing wizard swoops in, works his magic and swoops out!😉

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Cazlizzy
Rising Star
Posts: 80
Thanks: 18
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband bill suddenly has an increase on it????

Thank you very much @Gandalf  will check my e-mails. (missed you sorting this old ladies probs lol) 

Take care 

Cazlizzy
Rising Star
Posts: 80
Thanks: 18
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband bill suddenly has an increase on it????

thank you for your reply....had done that hence my confusion..but as you said the wizard has sorted it..lol

Cazlizzy
Rising Star
Posts: 80
Thanks: 18
Fixes: 3
Registered: ‎15-08-2018

Re: Broadband bill suddenly has an increase on it????

ty for responding Smiley  guess the Wizard is magic after all Smiley