Broadband and phone delay

[#1]

Hi,
My parents have been waiting over 2 weeks now and their broadband has still not gone through. I have raised a ticket and ticket #93311503 has been raised for investigation but nobody has got back to them yet. Please could someone get this chased up and update them?
Thanks
Paul

[#2]

Afternoon Paul.
Sorry to hear you're parents have had issues. As you're not the account holder or an authorised user, I'm unable to provide an update here however I have looked at the issue and update Ticket: 93311503.
I hope this helps
Alex