cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband and Phone Order Problem

cagerty
Dabbler
Posts: 12
Registered: 15-05-2015

Broadband and Phone Order Problem


Good Afternoon
I am hoping someone from Plusnet can help me with this. I placed an order for broadband and phone on Monday, and have received no email communication apart from the welcome email. I talked with a chat advisor who said they would send my details over to the orders team as no orders have been placed for my account. My account is still pending and I was assured that I would have received an email by now giving me my 'go live' dates for broadband and phone. Could you please look into this for me. If you need me to PM any details then I am happy to do so.
Many thanks.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,326
Thanks: 486
Fixes: 179
Registered: 01-01-2012

Re: Broadband and Phone Order Problem

I'm looking into this for you now.
You should have a update shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cagerty
Dabbler
Posts: 12
Registered: 15-05-2015

Re: Broadband and Phone Order Problem

Thanks very much for your help. My phone line has now been activated and I have been told my broadband will activate on the 22/05/2015. Given that my order has already been delayed by several days, Is there any way I can get this activated earlier? I should also mention that I do have a compatible router I can use in the meantime if my Plusnet router does not arrive in time.
Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 5,326
Thanks: 486
Fixes: 179
Registered: 01-01-2012

Re: Broadband and Phone Order Problem

Unfortunately it takes 4 working days for broadband to go active I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cagerty
Dabbler
Posts: 12
Registered: 15-05-2015

Re: Broadband and Phone Order Problem

Ok that's fine. I'm sure I can manage for a few days! Thanks for your help.
cagerty
Dabbler
Posts: 12
Registered: 15-05-2015

Re: Broadband and Phone Order Problem

My Plusnet router is still awaiting dispatch. Do you know when it will be dispatched as my broadband activates on Friday?
Many thanks
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband and Phone Order Problem

It was dispatched last night, so I reckon it'd be with you either Wednesday or Thursday.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
cagerty
Dabbler
Posts: 12
Registered: 15-05-2015

Re: Broadband and Phone Order Problem

Thanks.