Broadband & landline migration problem?
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Broadband & landline migration problem?
07-04-2013 7:14 PM
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Im migrating my broadband and landline away from BE. I thought all that was involved was getting the MAC key and then plusnet will move them both over without any loss of service.
My plusnet fibre install is on Thurs 11th April and then plusnet will takeover the landline around 2 weeks later.
I've only just realised though that BEthere will cease the landline as soon as the fibre is activated as they dont allow customers to have a landline service without a BB product. So I need both the fibre and landline migration to go live on the same day, can this be done? or else I will have no landline or broadband on the 11th April for the next 2 weeks or so,or have I got it wrong?
Re: Broadband & landline migration problem?
07-04-2013 7:37 PM
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As far as I know, we're unable to process this at the same time, Simultaneous orders are for transfers that are coming from an LLU network and not within the BT Network.
The only other choice we've got for you, is to do it the other way round, transfer the phone service over first, and then place the transfer for the FTTC afterwards (Not sure this is do-able, but that's just my logical brain thinking) - So BE won't take into consideration the transfer period to another provider?
It seems a little harsh to cease a service just after it transfers, defeats the whole purpose of it.
I'd get in contact with them and have them remove the cease from the line.
Hope this helps,
Matt
Re: Broadband & landline migration problem?
07-04-2013 7:58 PM
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I still have until the end of the month with BE before they terminate my service but I can extend that.
So I need to know now, can plusnet 100% transfer the landline 1st? and if so can that process get started asap.
It's basically my only option as BEthere will 100% cease the landline as soon as another company activates broadband on it.
Re: Broadband & landline migration problem?
07-04-2013 8:25 PM
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My O2 broadband changed over to PlusNet a few weeks before the home phone did & O2 kept the phone service running until the swop over day.
Re: Broadband & landline migration problem?
07-04-2013 8:50 PM
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The phone/BB was then stopped on the morning of transfer and the phone restarted about 2 hours after Fibre was installed!
York.
Re: Broadband & landline migration problem?
07-04-2013 8:54 PM
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Re: Broadband & landline migration problem?
07-04-2013 9:08 PM
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Re: Broadband & landline migration problem?
07-04-2013 9:20 PM
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I'm not working tomorrow myself, otherwise I'd try and sort this out for you. Best option might to give our provisioning team a call (theres an option on the IVR for updates on an order?) - They're available 9am to 9pm - They'll certainly be able to provide the correct answer.
Regards,
Matt
Re: Broadband & landline migration problem?
08-04-2013 11:42 AM
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Looks like the order's been changed and we're now taking over the line first, hope that sorts everything? Sorry about the confusion there.
Re: Broadband & landline migration problem?
08-04-2013 1:27 PM
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That should sort it all out perfectly, line coming 1st then the fibre, only downside is the fibre being delayed but that's the only way of it happening, so thanks to all for sorting it.
Thankfully BEthere have agreed to put an extra week on the end of my cancellation date as well so Im covered for the fibre delay.
Re: Broadband & landline migration problem?
11-04-2013 11:17 AM
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The order for your phone service has been unsuccessful. We'll look into this and contact you if there are any problems.
Not 100% sure what is going on.
Also today was the day I was going to have the fibre installed, CS said that has been cancelled as agreed but ive still had emails today saying that the install will be today, is this just automated emails and they havent caught up with the cancellation or is this and my ticket tied in somehow.
thx
Edit - also just noticed some closed tickets from today indicating the fibre install is happening today, I really hope its not
Re: Broadband & landline migration problem?
11-04-2013 11:58 AM
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It won't be happening today as per the updates to ticket 68009142 - a phone transfer order has been placed which is due to complete on the 25th and the broadband order will be placed for you as soon as that's complete. Hope everything does go smoothly, sorry that it's not completed in the original timescale mentioned though I hope the ticket explains why.
Re: Broadband & landline migration problem?
24-04-2013 4:51 PM
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Anyhow whatever happens could plusnet give me the earliest available appointment for my fibre install once the landline part has cleared tomorrow, somebody will be available in the home every day and any time slot is good, the sooner the better lol.
Thx.
Re: Broadband & landline migration problem?
24-04-2013 5:28 PM
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Re: Broadband & landline migration problem?
25-04-2013 12:09 PM
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Just the fibre to come now.
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