Broadband Usage Limit

[#1]

Something stange happening on my account, got the email yesterday that I've reached my broadband usage limit. However logging onto my account and checking the usage, and it says I've only used 8.12GB or my 10GB limit.

So whats going on, which is wrong? Can it be corrected?

[#2]

Hi @summers

Thank you for getting in touch and I am sorry to hear that you have been advised you have reached your data cap. I have checked your account and apologise that I am currently unable to see exactly how much data you have used, I have passed this to my colleagues to work on first thing tomorrow to get more information for you and look to resolve this issue as quickly as possible.

Once again I do apologise for any inconvenience that this has caused and thank you for your patience.

[#3]

Hi @summers,

Just updating you to let you know that we've picked this up and are looking into this. Once we have a further update we'll be back in touch to discuss this further.

[#4]

Thanks @Warwick and @TheMightyAJ, tis appreciated.

[#5]

That's no worries, @summers.

Let us know if you need anything further.

Thanks – LF

[#6]

@summers I've reapplied the data transfer watch now and if you reboot the router you shouldn't be restricted anymore

[#7]

Thanks @MatthewWheeler yes that seemed to solve the speed cap. Didn't need to reboot the router - speed there stayed at 9.457 Mb/s - the cap is put on somewhere upline, I would guess at the gateway  - probably one of the old BNG boxes ....