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Broadband Reward card, no email

Posts: 1
Thanks: 2
Registered: ‎01-03-2018

Broadband Reward card, no email

Hi - as above, recent broadband subscriber, have never received the email to claim the reward card. Have checked my spam folder, and the email regged in my account is the correct one. 


Getting bounced around the houses with different support avenues: live-chat, then 0800 587 2013, 10 minutes in a queue, it hangs up on me, tried again, told they have no record of me, bounced to plusnet customer services ...... queue greater than 45 minutes. Sorry, don't have time for that.


I see others have had reward card problems sorted via the forums, so if possible could someone here try sort it out?


Thanks in advance.

Plusnet Help Team
Plusnet Help Team
Posts: 10,826
Thanks: 3,355
Fixes: 541
Registered: ‎21-04-2017

Re: Broadband Reward card, no email

Hi there. Sorry to hear you're having problems with claiming your cashback.

From what I can see your account was created via an affiliate.

Did you sign up directly at or via a website such as Quidco or TopCashBack?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team