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Broadband Password resetting

Posts: 1
Registered: ‎28-03-2019

Broadband Password resetting


I wonder if you can help. Yesterday I lost all internet connection. The router showed a long orange light and a red b. I phoned support who told me that someone had change the broadband password on the router. The thing is it was working when I left for work and stopped working during the day when no one was in the house. The support analyst was adamant that someone had changed it. I reset it and it worked. Overnight the same thing has happened again.

Has this happened to anyone else? 

Just wondering what the next step is to try and get this resolved.

Posts: 29,456
Thanks: 6,615
Fixes: 1,482
Registered: ‎11-01-2008

Re: Broadband Password resetting

Moderators Note

This topic has been moved from My Router to My Account

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Broadband Password resetting

Thanks for getting in touch.

I'm sorry to hear about the issues you're having.

I've carried out some work on your account which should sort this.

Can you try carrying out a factory reset using the pinhole on the back and them monitor it going forward?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team