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Broadband Order Tracker bug

blackwind
Newbie
Posts: 4
Registered: 24-02-2016

Broadband Order Tracker bug

Hi i got an update on the engineer broadband Fiber appointment and its not coming off the database properly.
Quote
Your order is due to complete
The engineer appointment to install your broadband service is booked for %appointmentDate% between %appointmentStartTime% and %appointmentFinishTime%.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Broadband Order Tracker bug

Hi blackwind,
Sorry for any confusion, the email views correctly when I view your account but I will push back on this now.
If you log in at http://contactus.plus.net you should be able to view the details correctly on ticket SN262268893 if you need to.
Thanks for raising it with us.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
blackwind
Newbie
Posts: 4
Registered: 24-02-2016

Re: Broadband Order Tracker bug

sorry if this is somewhere but couldnt find it after 30mins but where can you view the SN suport tickets?
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Broadband Order Tracker bug

Seeing as Adam has posted a useless link, try this:
https://www.plus.net/wizard/?p=view_service_notice&id=262268893
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
blackwind
Newbie
Posts: 4
Registered: 24-02-2016

Re: Broadband Order Tracker bug

Hi thxs for reply I found that although the broadband date is missing however I'm assuming it will be same date as phoneline
dick:quote
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Broadband Order Tracker bug

Hello there. Your broadband will activate on the same day as your phone line, the 9th March. Please note that it can take anytime up to midnight on the day for the broadband to go live.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff