Broadband Cashback

[#1]

Hi, 

New customer to plusnet here, can anyone let me know of there is anything I need to do claim the cashback offer for taking the broadband. Most of the comments I have seen suggest I should have recieved an email but I haven't recieved anything yet to date.

Thanks in advance.

[#2]

Hi there sorry to see that, before we can look into this further can I just make sure that you've checked your emails spam and deleted items folders just in case it's reached one of those in error? 

[#3]

Hi There,

Thanks for getting back, I've checked my spam and deleted messages and there weren't any messages in there.

[#4]

Hi @thorbs

Thanks for coming back to us - as you've only recently gone live, your cashback email hasn't been generated yet.

I'd expect this to be created and mailed to you within the next two weeks - if this doesn't happen (and again, if it doesn't land in your junk folder), please let us know and we'll pull it from the system for you instead.

Best wishes

Dave

[#5]

Ah, my apologies. I assumed it got sent the same time your account went live. Thanks for taking the time to help out.

[#6 · Accepted solution]

Just let us know if we can assist with anything else @thorbs

[#7]

This got it fixed. Thanks for your help,

S.

[#8]

I am in the same position as you. I have no idea who to ask for info or anything. I havent ever received an email etc.

[#9]

Thanks for getting in touch @Suzi I'm sorry to see you've not heard about your cashback yet. I've looked into this for you and I've provided details of your cashback on a support ticket you can view by going here: https://www.plus.net/wizard/?p=view_question&id=200938337 Let us know if there's anything else you'd need help with.

[#10]

Thank you. I have just filled the form in and submitted it. Will let you know if any issues.
Thank you again

[#11]

No problem Suzi, let us know if there's anything else you'd need help with

[#12]

A bit late to the party (apologies), It took a bit of time for the notification to come through to me via email but I see the nice folks at plusnet community have sorted you out.

[#13]

Hi I'm the same too. It was an offer for £75 cashback and I have been live since February with no email. Could you please help me.