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Breakdown of Initial Charges

FIXED
davidric
Interested
Posts: 1
Registered: ‎01-02-2019

Breakdown of Initial Charges

Hi , just joined PN , took out £27.99 unlimited fibre extra & paid upfront for line rental , so was expecting £197.88 + £5 set up fee to be charged to my card , but actual charge is £13.95 more at £216.83 , could you please explain the difference .

Also , given that I paid the rental upfront I assumed my monthly bill would be just the cost of the fibre , £9 , however when I look at my account , it's stating "£13 instead of £21.99" , any idea why ?

 

1 REPLY 1
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Breakdown of Initial Charges

Fix

Hi davidric@

 

I have checked over your account and provided a ticket update for you here

 

Your complaint ticket will close after 28 days of inactivity.

 

Please feel free to give us a shout should you require further assistance.

 

Kind Regards