Breakdown of Initial Charges
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01-02-2019 12:48 PM
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Hi , just joined PN , took out £27.99 unlimited fibre extra & paid upfront for line rental , so was expecting £197.88 + £5 set up fee to be charged to my card , but actual charge is £13.95 more at £216.83 , could you please explain the difference .
Also , given that I paid the rental upfront I assumed my monthly bill would be just the cost of the fibre , £9 , however when I look at my account , it's stating "£13 instead of £21.99" , any idea why ?
Fixed! Go to the fix.
01-02-2019 2:52 PM
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Hi davidric@
I have checked over your account and provided a ticket update for you here
Your complaint ticket will close after 28 days of inactivity.
Please feel free to give us a shout should you require further assistance.
Kind Regards
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