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Bought a third party router

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pjwright82
Hooked
Posts: 5
Registered: ‎11-07-2021

Bought a third party router

As advised today by an agent, I have bought a third party router as PlusNet's router is utter bobbins!

 

It's a TPLINK one, £34.99 from Argos, seems to be working fine.

 

I was also advised to upload the receipt so that PlusNet would credit me for purchasing my own router, where do I do that?

 

Thank you.

8 REPLIES 8
pint
Aspiring Pro
Posts: 612
Thanks: 62
Fixes: 1
Registered: ‎19-08-2007

Re: Bought a third party router

An ISP crediting you for using your own router/modem is a new one on me.

The plusnet router may not be much good, but it should at least work to an extent, the service you pay for is for phone/internet to be delivered to your property

dvorak
Moderator
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Re: Bought a third party router


Moderators Note


This topic has been moved from Fibre to My Account ./ Billing

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pjwright82
Hooked
Posts: 5
Registered: ‎11-07-2021

Re: Bought a third party router

The bloke who I spoke to stated that the PlusNet router was pants and stated that quite clearly. They're awaiting a better one to be rolled out apparently. 

 

It doesn't work properly i've had 2. 

 

It may get delivered but its unusable with the [-Censored-] modems provided.

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Bought a third party router

Hi @pjwright82, thanks for getting in touch and welcome to our Community Forums.

I have looked into this for you and have updated the ticket on your account which can be seen here with information regarding the good will gesture you were offered.
 

pjwright82
Hooked
Posts: 5
Registered: ‎11-07-2021

Re: Bought a third party router

..uploaded it to the wrong bit, i've followed the link and done it there. Cheesy

pjwright82
Hooked
Posts: 5
Registered: ‎11-07-2021

Re: Bought a third party router

So it does look like they do!

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Bought a third party router

Fix

Hi @pjwright82, thanks for getting back to me and confirming you've updated the ticket. I've looked into and honoured the goodwill gesture you were offered and have updated the ticket on your account which can be seen here.
If there's anything further we can help you with moving forwards then please don't hesitate getting back in touch.

pjwright82
Hooked
Posts: 5
Registered: ‎11-07-2021

Re: Bought a third party router

Thank you and all is working well with the new router!