Bought a third party router
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- Re: Bought a third party router
11-07-2021 2:33 PM
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As advised today by an agent, I have bought a third party router as PlusNet's router is utter bobbins!
It's a TPLINK one, £34.99 from Argos, seems to be working fine.
I was also advised to upload the receipt so that PlusNet would credit me for purchasing my own router, where do I do that?
Thank you.
Fixed! Go to the fix.
Re: Bought a third party router
11-07-2021 2:44 PM
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An ISP crediting you for using your own router/modem is a new one on me.
The plusnet router may not be much good, but it should at least work to an extent, the service you pay for is for phone/internet to be delivered to your property
Re: Bought a third party router
11-07-2021 2:59 PM
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Moderators Note
This topic has been moved from Fibre to My Account ./ Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Bought a third party router
11-07-2021 3:07 PM
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The bloke who I spoke to stated that the PlusNet router was pants and stated that quite clearly. They're awaiting a better one to be rolled out apparently.
It doesn't work properly i've had 2.
It may get delivered but its unusable with the [-Censored-] modems provided.
Re: Bought a third party router
11-07-2021 3:28 PM
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Hi @pjwright82, thanks for getting in touch and welcome to our Community Forums.
I have looked into this for you and have updated the ticket on your account which can be seen here with information regarding the good will gesture you were offered.
Re: Bought a third party router
11-07-2021 3:30 PM - edited 11-07-2021 3:34 PM
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..uploaded it to the wrong bit, i've followed the link and done it there.
Re: Bought a third party router
11-07-2021 3:52 PM
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So it does look like they do!
11-07-2021 4:31 PM
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Hi @pjwright82, thanks for getting back to me and confirming you've updated the ticket. I've looked into and honoured the goodwill gesture you were offered and have updated the ticket on your account which can be seen here.
If there's anything further we can help you with moving forwards then please don't hesitate getting back in touch.
Re: Bought a third party router
11-07-2021 5:13 PM
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