Have just received this email twice from firstname.lastname@example.org. ... We don't have any valid payment details saved for your account. You can add a card or Direct Debit details by going to My Account: https://portal.plus.net/my.html?action=update_credit_card Note: If we can't take payment we may apply restrictions to your service. ... When I go to my account and check, the direct debit details are there. What is happening?