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Bogus early termination charge

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 502
Thanks: 56
Fixes: 23
Registered: ‎06-08-2018

Re: Bogus early termination charge

Hello @richi,

Thanks for getting back to us.

I can see @Gandalf left a ticket with our billing team, I will chase this up for you tomorrow when they are back in the office. I am sorry for the length of time this is taking to be resolved, and thank you for your patience and understanding.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


richi
Aspiring Pro
Posts: 141
Thanks: 73
Fixes: 3
Registered: ‎17-11-2017

Re: Bogus early termination charge

Fix

You know, I bet you and the Billing team have bigger fish to fry.

For the sake of three quid, why don't you just write it off and I'll donate the cash to my favourite charity (Registered Charity No. 1139407)?

Plusnet Help Team
Plusnet Help Team
Posts: 10,744
Thanks: 3,339
Fixes: 541
Registered: ‎21-04-2017

Re: Bogus early termination charge

Unfortunately that’d be an issue too. As the invoice isn’t outstanding yet, we can’t write it off either. We’ll sort this out as soon as we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
richi
Aspiring Pro
Posts: 141
Thanks: 73
Fixes: 3
Registered: ‎17-11-2017

Re: Bogus early termination charge

Thanks, @Gandalf. I'm not sure how you classify "outstanding"—surely the amount was due about a month ago?

richi
Aspiring Pro
Posts: 141
Thanks: 73
Fixes: 3
Registered: ‎17-11-2017

Re: Bogus early termination charge

Thanks for your ticket reply, @Mads. Seems like the best resolution for all!

Plusnet Help Team
Plusnet Help Team
Posts: 502
Thanks: 56
Fixes: 23
Registered: ‎06-08-2018

Re: Bogus early termination charge

Hello @richi,

 

No worries at all, glad its sorted!

 

Have a lovely day Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


richi
Aspiring Pro
Posts: 141
Thanks: 73
Fixes: 3
Registered: ‎17-11-2017

Re: Bogus early termination charge

Unfortunately, it hasn't worked @Mads Sad

Plusnet Help Team
Plusnet Help Team
Posts: 502
Thanks: 56
Fixes: 23
Registered: ‎06-08-2018

Re: Bogus early termination charge

Hi @richi,

 

I have updated your ticket with further information after looking over your account.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


richi
Aspiring Pro
Posts: 141
Thanks: 73
Fixes: 3
Registered: ‎17-11-2017

Re: Bogus early termination charge

OK thanks. I'm uncomfortable that we're back in the situation where I don't owe anything, yet I do according to the magnificent billing system ("all hail the magnificent billing system.")

But frankly, I've lost patience with the whole episode. I dare say you have too!