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Bills still wrong

Posts: 13
Thanks: 3
Registered: ‎09-12-2015

Bills still wrong

I moved house in January, staying with Plusnet and assuming this would be straightforward …

Since then (nearly 4 months) I have had repeated billing problems.  I appreciate that problems happen, but surely it shouldn't take this long to sort them out?

For some reason, Plusnet are not billing me for my line rental (which includes weekend and evening calls).  Also, I cannot view any call information in my online account.

I am advised by Plusnet customer services that "the account is affected by a stuck HM – IMT-5593" and "sadly there is no timescale for resolution at this time".  Graciously they have advised that "if the total charges for the first corrected bill amount to £240 or more we will endeavour to contact the customer in advance"!

I was also told on 17 April that "I will keep you informed with weekly updates", but that has never happened.

Has anybody else been affected by this incident IMT-5593?  Does anybody know what this is about?