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Bills have shot up, Why?

Posts: 1
Registered: ‎10-02-2019

Bills have shot up, Why?



I've just had my monthly bill reminder and seen it has gone up substantially. I've checked the last three payments and found it has done so since last December. Why is this. I was paying £26. its now nearly £30.

Posts: 1,141
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: Bills have shot up, Why?

Although it's not exactly a secret that Plusnet have been having big problems with their billing system in recent months, the most likely explanation is that your contract ended last November.

If that is the case you can ring PN renewals and try to negotiate a better deal.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Bills have shot up, Why?

Hello @WJC48 


I can see you have spoken to a member of our team today in regards to your query. There is a ticket note left on your account which you can view by Clicking Here


Has everything now been resolved? Should you require any further assistance, please do get back in touch with us.


Many thanks.