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Billing

Ammy
Grafter
Posts: 42
Registered: ‎13-12-2010

Billing

I don't find your "contact " facilities easy to access but I notice that, with only four days to go, my account change has not been modified to the agreed rate.
4 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Billing

Account changes are made on your billing date - up to that time it will show your current account details.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Billing

Hi Ammy,
Just had a quick look at your account, your prices for your services will show at full price, you will receive a discount on each bill that will bring your bill to the agreed rate.
What within the contact facilities was did you find troublesome?
Chris
Ammy
Grafter
Posts: 42
Registered: ‎13-12-2010

Re: Billing

Chris.
Tried to enter correct site where original discussion appeared.      Couldn't find anything under "contact us" .      Original contact made by letter.
Ammy
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Billing

Hi Ammy,
If you click on <a href="https://www.plus.net/wizard/index.html?p=search&view_by=30days&from=ddmmyy&to=ddmmyy&x=21&y=12http://www.plus.net/residential/tariffs/homephone.html/">Contact</a>  it will take you to the correspondence we have had with you. Here you will be able to find the rates that have been agreed.
Hope this helps.
Chris