Billing

[#1]

[#2]

yep, it's expired.

[#3]

Quote "What has a phone contract got to do with the broadband contract you were trying to get free. They are two totally separate contracts.
Your broadband contract clearly starts from 13/07/11 which is when you were billed.
I hope you are aware of what you will need to pay if you do cancel the contracts.... and you can't cancel via the forums... read the T&C for the methods plusnet require for cancelling contracts." end quote.
I'm fully aware of Ts & Cs
I'm also aware of SARs
I'm also fully aware of recording telephone conversations because i record them, and since i had no home phone or broadband in July so how on earth could i read emails dated pre August

[#4]

Quote from: dvorak

yep, it's expired.

Check the date the offer started and ended.

[#5]

it started after you contacted Plusnet
QED

[#6]

After the offer started.
adie:quote

[#7]

I love it when people post the evidence that destroys their own case!
The screen shot clearly show "Value" - you've signed up to Extra!

[#8]

and it started on the 12th, and they took their first money on the 13th, so they must have signed up before the 12th

[#9]

Hi Isawitall,
You signed up for Extra and the discounts are for 4 months off Value. In this case I'm happy to apply a discount of 2 months free for your Extra product, which is roughly the equivalent. Is that ok?
Jojo