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Billing

BB
Grafter
Posts: 42
Registered: ‎19-02-2011

Billing

Just taken on Phone package etc. Been a customer for a while. Notified of new payments etc. I made contact to query bill. The Help assistant  system is so slow that the Payments were taken before any readjustment was made. Its not a lot of money, but I am not happy.
4 REPLIES
BB
Grafter
Posts: 42
Registered: ‎19-02-2011

Re: Billing

Can I take it that there is nobody available to answer my post ?Huh
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Billing

There will probably be nobody available until Monday
BB
Grafter
Posts: 42
Registered: ‎19-02-2011

Re: Billing

Oldjim, Thanks , but never got a definitive answer, it all seems a bit uncertain. How do I complain?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Billing

Hi BB,
I've just picked your ticket up, apologies for the delay. There's a reply on there now for you.