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Billing

Seafort
Grafter
Posts: 25
Thanks: 2
Registered: ‎08-02-2020

Billing

Hi its only now the 20th which is when my broadband bill is due and ive already got browsing restrictions on my account. I have 14 days to pay before restrictions are added. Could someone help.
5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 25,569
Thanks: 4,766
Fixes: 1,208
Registered: ‎11-01-2008

Re: Billing


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,374
Thanks: 164
Fixes: 66
Registered: ‎26-03-2018

Re: Billing

Hi @Seafort,

Apologies for any inconvenience that this may have caused. I've reviewed your account and temporarily lifted the restrictions now.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Seafort
Grafter
Posts: 25
Thanks: 2
Registered: ‎08-02-2020

Re: Billing

Hi, its been 2 days and the restrictions are back on, can someone please help.
EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Billing

Hi @Seafort,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. I have sent this off to our debt management team and should be un restricted within 4 hours.

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
Seafort
Grafter
Posts: 25
Thanks: 2
Registered: ‎08-02-2020

Re: Billing

Ok thank u very much. Have a nice day.