cancel
Showing results for 
Search instead for 
Did you mean: 

Billing

kimmysammy
Hooked
Posts: 6
Thanks: 1
Registered: ‎08-04-2020

Billing

Hello, I have received a bill for the landline, which includes a call I have not made. Could this be credited please? I use the phone line only for broadband.

 

Thanks,

Sam

1 REPLY 1
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Billing

Hi @kimmysammy

 

I'm sorry for the incorrect call charge and for any inconvenience that this has caused you. I have credited this off now and this should reflect on your account within the next 24 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team