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Billing

jimjan
Newbie
Posts: 2
Registered: ‎08-04-2020

Billing

I have just been billed for a closed account. I was informed that I could close the account because of a pricing error and there would be no penalty charges. I have now been charged over £100 which at this time I cannot afford. Please help me

Yours Jim 

 

4 REPLIES 4
Strat
Moderator
Moderator
Posts: 30,526
Thanks: 3,433
Fixes: 514
Registered: ‎14-04-2007

Re: Billing

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

 

 

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)

jimjan
Newbie
Posts: 2
Registered: ‎08-04-2020

Re: Billing

Now my query has been moved, what happens next?

198kHz
Seasoned Hero
Posts: 5,120
Thanks: 1,949
Fixes: 32
Registered: ‎30-07-2008

Re: Billing

Plusnet will respond as soon as they are able - the only difference is that the chance of an earlier response is increased with the move from General Chat to Accounts/Billing.  🤞

A journey of a thousand sites begins with a single click.

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WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Billing

Hi @jimjan, I've checked the account for you and can see this has already been picked up. If you need any further info, please let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team