Billing
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- Re: Billing
Billing
02-10-2011 3:44 PM
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I've only been with plusnet for two months and very confused,
29182412 £23.90 £23.90 02/10/2011 Pending Scheduled Payments
28608067 £21.78 £0.00 02/09/2011 Fully Paid Scheduled Payments
28176986 £4.99 £0.00 09/08/2011 Fully Paid MI: Postage and Packaging
28047721 £11.99 £0.00 03/08/2011 Fully Paid Scheduled Payments
28047362 £11.49 £0.00 03/08/2011 Fully Paid Initial Charge
27678709 £49.99 £0.00 13/07/2011 Fully Paid Service Billing
So whats this,
1 Call charge - 02/10/2011 £0.42
1 Plusnet Extra charge 02/10/2011 01/11/2011 £11.49
1 Talk Evenings & Weekends Line Rent charge 02/10/2011 01/11/2011 £11.99
Once again PLUSNET EXTRA CHARGE ?
Re: Billing
02-10-2011 3:49 PM
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2. Broadband charge
3. Line rental charge for phone
Re: Billing
03-10-2011 2:09 PM
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I have four months free !!!
Re: Billing
03-10-2011 2:27 PM
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The £11.49 you paid as the initial fee was the broadband fee for the first month, so it looks like if you signed up via an offer that it wasn't accepted properly as there's no discounts on the account I'm afraid - where was it you signed up through, and do you remember the offer code used?
Re: Billing
03-10-2011 8:59 PM
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You'll pay nothing for your broadband for the first 4 months and then from just £6.49 a month after that. We'll also throw in a wireless router worth £40 when you sign up for 12 months - you only pay £4.99 for p&p.
Do you have a Alternative Dispute Resolution (ADR) service ?
That was the agreement with You . Breach of contract !
Ofcom will be notified.
Re: Billing
03-10-2011 9:26 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Billing
04-10-2011 9:13 AM
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We've a number of offers running with different companies, which is why I asked where you saw the offer. They're applied either on a clickthrough (a link on an affiliate site adds a cookie to your browser which ensures the offer is applied when you run through the sign up process) or you put an offer code in at the start of the sign up process. If you could advise which site you clicked through from or the offer code used we'd be happy to make sure the offer is applied to you.
Re: Billing
04-10-2011 1:37 PM
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Plusnet Get 4 months' free broadband from Plusnet Wed, 20/7/11 14KB
Get 4 months' free broadband from PlusnetWednesday, 20 July, 2011 20:55From: This sender is DomainKeys verified."Plusnet" <Plusnet@comm.bt.com>Add sender to ContactsTo: *******@btinternet.com
Would you like good honest broadband in your home - without having to give up your current phone provider? And would you like it from a company delivering award-winning customer support from a UK-based call centre? Well look no further. Sign up to Plusnet now and we'll welcome you with a very special deal:
4 months' free broadband, then from just £6.49 a month after that*
You'll pay nothing for your broadband for the first 4 months and then from just £6.49 a month after that. We'll also throw in a wireless router worth £40 when you sign up for 12 months - you only pay £4.99 for p&p.
Plus you'll get all these great benefits
• A speed estimate before you sign up, so you'll know exactly what to expect
• Use our broadband as much as you like between midnight and 8am and it won't count towards your monthly total - perfect if you want to download a movie or two
• Inclusive calls to our 24-hour UK-based award-winning^ call centre
• A rolling monthly contract option, if that suits you
So what's keeping you? Say hello to Plusnet now on 0800 073 1032 and quote offer code '4monthsfree', or follow the link below before the 31st August and we'll take care of everything.
Re: Billing
04-10-2011 2:19 PM
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Your first post as a new user was 09-08-2011
So I'm a bit puzzled by this payment in your first post:
Quote from: Isawitall 27678709 £49.99 £0.00 13/07/2011 Fully Paid Service Billing
If you'd actually signed up before you received the offer email you won't be able to receive that discount.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Billing
04-10-2011 2:21 PM
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Looking at the email it looks like that was sent after you signed up the account, which would explain why the offer wasn't added. In addition I'm afraid the smallprint on that email states it's only for new customers signing up to Value accounts, as yours is an Extra account I'm afraid the offer wouldn't be valid.
Re: Billing
04-10-2011 9:01 PM
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FRAUDSTERS !!!
I signed up to a 12 month contract thinking i was getting 4 months free broadband, apparantly new customers get nothing for signing up !
Re: Billing
04-10-2011 9:11 PM
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Although it does make you wonder the point in sending people who have already signed up offers for new customers.
Re: Billing
04-10-2011 9:14 PM
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Back to virgin BYE
Re: Billing
04-10-2011 9:18 PM
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Contracts start from day of installation
Re: Billing
04-10-2011 9:32 PM
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Your broadband contract clearly starts from 13/07/11 which is when you were billed.
I hope you are aware of what you will need to pay if you do cancel the contracts.... and you can't cancel via the forums... read the T&C for the methods plusnet require for cancelling contracts.
If plusnet cannot recover the monies owed to them then it will be passed to a debt recovery service... your actions may have cost you a lot of money!
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