Billing

[#1]

Hi im 2 days late paying my bill, i have 14 days to pay but i have restrictions on it already. Can someone please help.

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

[#3 · Accepted solution]

Hi @Seafort

Thanks for getting in touch. I have now removed restrictions on your account.

Can you please let us know if you were unable to bypass splash screen? This should allow you to remove restrictions by yourself. To avoid any restrictions in future I can suggest to update your payment method on account.

[#4]

Thank u for your help, i cant always afford to pay my bill on time so i cant just have it debited out. Thank u for the suggestion.

[#5]

Also no that screen never comes up anymore.

[#6]

Thanks for fast answer.

There was some work done recently in regards to splash screen and whole restriction process. Once this work and update will be finished, you should be able to remove restrictions by yourself.

For now - there is possibility that splash screen may not be correctly displayed on all mobile devices/tablets, but it should still be visible on PC/Laptop with option to acknowledge this message and continue browsing.