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Billing

FIXED
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Dabbler
Posts: 22
Thanks: 2
Registered: ‎08-02-2020

Billing

Hi im 2 days late paying my bill, i have 14 days to pay but i have restrictions on it already. Can someone please help.
5 REPLIES 5
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Moderator
Moderator
Posts: 24,003
Thanks: 4,217
Fixes: 1,077
Registered: ‎11-01-2008

Re: Billing


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 278
Thanks: 94
Fixes: 23
Registered: ‎08-04-2020

Re: Billing

Fix

Hi @Seafort

Thanks for getting in touch. I have now removed restrictions on your account.

Can you please let us know if you were unable to bypass splash screen? This should allow you to remove restrictions by yourself. To avoid any restrictions in future I can suggest to update your payment method on account.

 

 

 

 Piotr
 Plusnet Help Team
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Dabbler
Posts: 22
Thanks: 2
Registered: ‎08-02-2020

Re: Billing

Thank u for your help, i cant always afford to pay my bill on time so i cant just have it debited out. Thank u for the suggestion.
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Dabbler
Posts: 22
Thanks: 2
Registered: ‎08-02-2020

Re: Billing

Also no that screen never comes up anymore.
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Plusnet Help Team
Plusnet Help Team
Posts: 278
Thanks: 94
Fixes: 23
Registered: ‎08-04-2020

Re: Billing

Thanks for fast answer.

 

There was some work done recently in regards to splash screen and whole restriction process. Once this work and update will be finished, you should be able to remove restrictions by yourself.

 

For now - there is possibility that splash screen may not be correctly displayed on all mobile devices/tablets, but it should still be visible on PC/Laptop with option to acknowledge this message and continue browsing.

 Piotr
 Plusnet Help Team