I have just been billed for a closed account. I was informed that I could close the account because of a pricing error and there would be no penalty charges. I have now been charged over £100 which at this time I cannot afford. Please help me
08-04-2020 2:39 PM - edited 08-04-2020 2:40 PM
Plusnet will respond as soon as they are able - the only difference is that the chance of an earlier response is increased with the move from General Chat to Accounts/Billing. 🤞
FTTC 40/10 Billion 8800NL
BT technician (Retired)
Hi @jimjan, I've checked the account for you and can see this has already been picked up. If you need any further info, please let us know.